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Knowledgebase
Getting Started
(22)
How do I join Therapy Live?
How do I view or edit my personal account information?
How do I connect my Therapy Live page with my social sharing links?
Where can I view my social sharing analytics for the content I post?
How do I add or update my professional license and insurance?
View 22 articles
Calendar and Appointment Scheduling
(11)
How do I access my Therapy Live calendar?
How do I share my calendar with a client?
How do I create a secure telehealth session with my client?
How do I create an in-office visit with my client?
How do I view my upcoming appointments?
View 11 articles
Messages and Notifications
(5)
How do I access my Therapy Live messages?
How can I search for a message in my inbox?
How do I send a message to my client?
What are system messages?
Where can I view my notifications?
View 5 articles
Secure Telehealth Sessions and Session Notes
(11)
How do I join a secure telehealth session?
Can I write notes during a secure telehealth session?
Where can I locate my client’s drafted session notes?
Can I chat or message my client during a secure telehealth session?
How do I view the duration of a secure telehealth session?
View 11 articles
Privacy and Security
(1)
Is telehealth HIPAA secure?
View 1 article
Billing and Payments
(7)
How do I view or export payments from my clients?
How do I set up receiving payments from clients?
How do I view, upgrade, or change my Therapy Live subscription?
How do I update my credit card information?
How do I cancel my subscription?
View 7 articles
Managing Clients
(6)
How do I add a new client?
Can I view or export a list of my clients?
Where can I create a session note for my client?
How do I view my client’s information?
Can I view all of the appointments and session notes associated with my client?
View 6 articles
Creating Content
(9)
Where can I access my Therapy Live blog?
How do I create a new blog?
How do I delete one of my blogs?
How do I change my blog setting to private?
Where can I access my Therapy Live videos?
View 9 articles
Client Portal
(14)
How do I sign up using an access code?
How do I sign up without an access code?
How do I reset my password?
How do I recover my username?
How do I end or exit my secure telehealth session?
View 14 articles
