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Knowledgebase

Getting Started (22)

  • How do I add or update my professional bio?
  • How do I edit my contact information?
  • How do I add or update my academic achievements?
  • How do I add or update my specialties & treatment issues?
  • How do I view or edit my personal account information?
View 22 articles

Calendar and Appointment Scheduling (11)

  • How do I access my Therapy Live calendar?
  • How do I share my calendar with a client?
  • How do I create a secure telehealth session with my client?
  • How do I set or edit my daily breaks?
  • How can I schedule a day off in my calendar?
View 11 articles

Messages and Notifications (5)

  • How do I access my Therapy Live messages?
  • How can I search for a message in my inbox?
  • How do I send a message to my client?
  • What are system messages?
  • Where can I view my notifications?
View 5 articles

Secure Telehealth Sessions and Session Notes (11)

  • How do I join a secure telehealth session?
  • Can I write notes during a secure telehealth session?
  • Where can I locate my client’s drafted session notes?
  • How do I end or exit my secure telehealth session?
  • How do I create a quick telehealth session with my client?
View 11 articles

Privacy and Security (1)

  • Is telehealth HIPAA secure?
View 1 article

Billing and Payments (7)

  • How do I view or export payments from my clients?
  • How do I set up receiving payments from clients?
  • How do I view, upgrade, or change my Therapy Live subscription?
  • How do I update my credit card information?
  • How do I cancel my subscription?
View 7 articles

Managing Clients (6)

  • How do I add a new client?
  • Can I view or export a list of my clients?
  • Where can I create a session note for my client?
  • How do I view my client’s information?
  • Can I view all of the appointments and session notes associated with my client?
View 6 articles

Creating Content (9)

  • Where can I access my Therapy Live blog?
  • How do I create a new blog?
  • How do I delete one of my blogs?
  • How do I change my blog setting to private?
  • Where can I access my Therapy Live videos?
View 9 articles

Client Portal (14)

  • How can I view a list of participants in my telehealth session?
  • How do I minimize or enlarge my telehealth session to full screen?
  • How can I connect my microphone or video camera to the telehealth session?
  • How do I mute or turn off my camera during a live telehealth session?
  • How do I end or exit my secure telehealth session?
View 14 articles
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