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Knowledgebase
Getting Started
(22)
How do I join Therapy Live?
How do I recover my username?
How do I reset my password?
How do I add or update my professional license and insurance?
How do I add or edit my personal business information?
View all articles in Getting Started
Calendar and Appointment Scheduling
(11)
How do I access my Therapy Live calendar?
How do I share my calendar with a client?
How do I create a secure telehealth session with my client?
How do I create an in-office visit with my client?
How do I view my upcoming appointments?
View all articles in Calendar and Appointment Scheduling
Messages and Notifications
(5)
How do I access my Therapy Live messages?
How can I search for a message in my inbox?
How do I send a message to my client?
What are system messages?
Where can I view my notifications?
View all articles in Messages and Notifications
Secure Telehealth Sessions and Session Notes
(11)
How do I join a secure telehealth session?
Can I write notes during a secure telehealth session?
Where can I locate my client’s drafted session notes?
Can I chat or message my client during a secure telehealth session?
How do I view the duration of a secure telehealth session?
View all articles in Secure Telehealth Sessions and Session Notes
Privacy and Security
(1)
Is telehealth HIPAA secure?
View all articles in Privacy and Security
Billing and Payments
(7)
How do I view or export payments from my clients?
How do I set up receiving payments from clients?
How do I view, upgrade, or change my Therapy Live subscription?
How do I update my credit card information?
How do I cancel my subscription?
View all articles in Billing and Payments
Managing Clients
(6)
How do I add a new client?
Can I view or export a list of my clients?
Where can I create a session note for my client?
How do I view my client’s information?
Can I view all of the appointments and session notes associated with my client?
View all articles in Managing Clients
Creating Content
(9)
Where can I access my Therapy Live blog?
How do I create a new blog?
How do I delete one of my blogs?
How do I change my blog setting to private?
Where can I access my Therapy Live videos?
View all articles in Creating Content
Client Portal
(14)
How do I sign up using an access code?
How do I sign up without an access code?
How do I reset my password?
How do I recover my username?
How do I join a secure telehealth session?
View all articles in Client Portal
